When will [advertised product] become available?
We’re unlocking perks in the campaign according to its success, and some of the higher tiers won’t be unlocked until we’ve secured production costs for those that come before it. As a result, your chosen perk might be later down the campaign.
Last updated: November 02, 2024 21:29
Do you ship internationally?
We sure do! Indiegogo shipping isn’t the cheapest, but to quantity for this we make sure that every product is sent via the best tracked international shipping we can organize, with every item fully insured.
Last updated: November 02, 2024 21:29
Is this an official Disney product or actual collaboration with the creators?
No. Everything here is made by fans, for fans - that’s why our concepts are so cool. Disney sucks anyway and we really wanted to make this a tribute to the amazing creators of shows who dont get paid at all for creating amazing IPs. Don’t worry though - our manufacturers are some of the best in the industry, and we’re super picky with quality. We’d wager that a lot of our collectibles exceed quality standards!
Last updated: November 02, 2024 21:29
GRR! This is too expensive!
That’s not a question - but we get it. It’s hard to quantify but even if we produce 2000 of something, we’re paying a lot to get that sculpted, formed and assembled. A good 80% of product costs go straight into getting them made, any redesigns etc - and a good chunk of what’s left goes to shipping it out to you and paying people who help us. We can’t be likened to a company that’s mass-producing. We’re only a few little humans hard at work!
Last updated: November 02, 2024 21:29
Is this all canon?
Absolutely not. Think of us as an alternative universe of multiverses and alternate universes merging. Then maybe get an aspirin.
Last updated: November 02, 2024 21:29
Do you accept refunds?
Once the campaign is over, we cannot refund your pledge. This is as-covered in the Indiegogo terms of service and is something you agree to upon pledging.
As a result, we can’t emphasize this enough - if you need to cancel your pledge or change your mind, cancel it before the campaign ends!
Last updated: November 02, 2024 21:29
Why can't I add my address when I pledge?
All addresses will be collected once the campaign ends. We will send out a surveys to your emails 2 weeks after the campaign ends to collect your information!
Last updated: November 02, 2024 21:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.